Privacy Notice for Visitors and Contact
Laboratorios Sophia, S.A. de C.V. (“Laboratorios Sophia” and/or “The Controller”), with address at Avenida Paseo del Norte 5255, Guadalajara Technology Park, Zapopan, Jalisco, C.P. 45010, is responsible for collecting your personal data, the use that is given to it and its protection. For this reason, below, based on the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter “The Law”) and its Regulations and with respect to the right of every person to privacy and to informational self-determination, we make available to you this Privacy Notice, the purpose of which is to explain why we require your data, as well as the type of data that will be collected and the treatment that will be given to it. Likewise, the procedures that you can use to exercise your rights of access, rectification, cancellation and opposition, better known as “ARCO Rights”, are explained.
PURPOSE
At Laboratorios Sophia we collect, store, use, transfer and share the personal data that you have provided to us when you visit our facilities, contact us by any means, whether physical or digital, call us by phone, write an email, visit us or use our website, and/or social networks; request information from us, purchase our products and/or hire our services. Your data may be collected directly by us or through other sources, and/or by third parties on our behalf.
WHAT ARE THE PERSONAL DATA THAT WE COLLECT AND USE?
The processing of the personal data of the people who contact us and visit us by any means is carried out for the fulfillment of the commercial purposes that unite us. To do this, we have technological, physical and administrative means to take care of, limit the use and disclosure of your data.
The data we will collect from you may be: Full name, country, city, current official identification (INE, passport, driver’s license, professional ID and/or military ID), address, email, landline or cell phone number; social networks, WhatsApp, car license plates, car model, digital or physical autograph signature; moving image (video), name of the treating physician and/or the matter for which you are contacting us. In the event of requesting the marketing of a product, please specify which line it is.
In the event that any of the aforementioned data is not necessary, we will not require it, except for those that are explicitly requested, since, if we do not have this information, we would not be able to correctly and satisfactorily fulfill the service we provide. Likewise, it is important to inform you that, if you do not provide your data correctly, we will not have any liability derived from this assumption.
We will not request in any way and at any time personal data classified as sensitive, that is, intimate personal data or data whose improper use may give rise to discrimination or entail a serious risk for you, such as racial or ethnic origin, current and/or future health status; genetic information, religious, philosophical and/or moral beliefs; union membership, political opinions and/or sexual preference. We ask that you please do not provide us with this type of data. However, if for any reason you do provide it to us, it will not be stored or processed by us.
FOR WHAT PURPOSES WILL WE USE YOUR PERSONAL DATA?
We inform you that we will use the personal data we collect from you for the following primary purposes:
To be able to provide, offer and/or sell our products and/or services correctly, or where appropriate, to answer any questions in this regard;
In order to identify you and/or contact you, regarding any commercial and/or legal relationship that we maintain;
For the operation and activities of our internal administration;
To order, process, catalog, classify, divide or separate and store your personal data within our systems and files;
To create and manage your user account for our digital platforms and for our customer service systems;
To comply with the legal and tax obligations arising from the respective commercial relationship;
To prevent fraud;
To allow you access to our facilities and guarantee the safety of the people who are there.
Additionally, we will use your data for the following secondary purposes, which are not strictly necessary to provide the Services, but which allow and facilitate us to provide you with better service:
To contact you and offer you all kinds of related or connected services;
To keep a historical record of your data and information, with the purpose of providing you with the best possible service.
