Privacy Notice

Privacy Notice for Visitors and Contact

Laboratorios Sophia, S.A. de C.V. (“Laboratorios Sophia” and/or “The Controller”), with address at Avenida Paseo del Norte 5255, Guadalajara Technology Park, Zapopan, Jalisco, C.P. 45010, is responsible for collecting your personal data, the use that is given to it and its protection. For this reason, below, based on the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter “The Law”) and its Regulations and with respect to the right of every person to privacy and to informational self-determination, we make available to you this Privacy Notice, the purpose of which is to explain why we require your data, as well as the type of data that will be collected and the treatment that will be given to it. Likewise, the procedures that you can use to exercise your rights of access, rectification, cancellation and opposition, better known as “ARCO Rights”, are explained.

PURPOSE

At Laboratorios Sophia we collect, store, use, transfer and share the personal data that you have provided to us when you visit our facilities, contact us by any means, whether physical or digital, call us by phone, write an email, visit us or use our website, and/or social networks; request information from us, purchase our products and/or hire our services. Your data may be collected directly by us or through other sources, and/or by third parties on our behalf.

WHAT ARE THE PERSONAL DATA THAT WE COLLECT AND USE?

The processing of the personal data of the people who contact us and visit us by any means is carried out for the fulfillment of the commercial purposes that unite us. To do this, we have technological, physical and administrative means to take care of, limit the use and disclosure of your data.

The data we will collect from you may be: Full name, country, city, current official identification (INE, passport, driver’s license, professional ID and/or military ID), address, email, landline or cell phone number; social networks, WhatsApp, car license plates, car model, digital or physical autograph signature; moving image (video), name of the treating physician and/or the matter for which you are contacting us. In the event of requesting the marketing of a product, please specify which line it is.

In the event that any of the aforementioned data is not necessary, we will not require it, except for those that are explicitly requested, since, if we do not have this information, we would not be able to correctly and satisfactorily fulfill the service we provide. Likewise, it is important to inform you that, if you do not provide your data correctly, we will not have any liability derived from this assumption.

We will not, under any circumstances, request personal data classified as sensitive, that is, personal data that is intimate or whose improper use may give rise to discrimination or entail a serious risk for you, such as racial or ethnic origin, current and/or future health status; genetic information, religious, philosophical and/or moral beliefs; trade union membership, political opinions and/or sexual preference. We ask that you please do not provide us with this type of data. However, if for any reason you do provide it to us, it will not be stored or processed by us.

FOR WHAT PURPOSES WILL WE USE YOUR PERSONAL DATA?

We inform you that we will use the personal data we collect from you for the following primary purposes:

1. To be able to provide, offer and/or sell our products and/or services correctly, or, where appropriate, to answer any questions in this regard;
2. To be able to identify you and/or contact you, regarding any commercial and/or legal relationship that we maintain;
3. For the operation and activities of our internal administration;
4. Order, process, catalog, classify, divide or separate and store your personal data within our systems and files;
5. Create and manage your user account for our digital platforms and for our customer service systems;
6. Comply with the legal and tax obligations arising from the respective business relationship;
7. To prevent fraud;
8. To allow you access to our facilities and ensure the safety of the people in them.

Additionally, we will use your data for the following secondary purposes, which are not strictly necessary to provide the Services, but which allow us and facilitate providing you with better service:

1. To contact you and offer you all kinds of related or connected services;
2. To keep a historical record of your data and information, for satisfaction purposes, to develop an analysis of your interests and needs, in order to provide you with a better service;
3. To send you notices and notifications for marketing purposes, information on new products, news, bulletins, product offers, advertising and/or marketing, distance sales. Using means such as: email, PUSH notifications, text messages (SMS);
4. Preparation of studies and surveys to identify your consumption habits, tastes and preferences to offer you those products that suit them;
5. To evaluate the quality of the services and products we provide;
6. Invite you to participate in our events, contests, raffles, promotions and activities on social networks, website, digital platforms or any other media.

If you do not wish for your personal data to be processed for secondary purposes, you may immediately state your refusal to such use, using the corresponding form that we will make available to you once you request it through our contact channels. Otherwise, we will understand that you have given us your consent for such uses.

WITH WHOM DO WE SHARE YOUR INFORMATION AND FOR WHAT PURPOSES?

We inform you that we will not transfer your personal data to third parties without your prior consent, unless otherwise expressly stated in this Privacy Notice. Third parties to whom your personal data is transferred will only receive those data that are essential to carry out their activities and/or for compliance. Given the above, we will only transfer your data in the following cases:

• When the transfer is necessary or legally required to safeguard a public interest, or for the administration of justice;
• When the transfer is necessary for the recognition, exercise or defense of a right in a judicial process;
• When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the controller and the owner.

Your personal data will not be transferred for purposes other than those mentioned in this privacy notice.

HOW LONG WILL WE KEEP YOUR DATA?

Once the Service has been performed or delivered without incident, within a period of 5 years after the last Service provided by us, your data will be deleted in accordance with the provisions of the applicable regulations, which implies its blocking, being available only at the request of authorities.

HOW CAN YOU ACCESS, RECTIFY, OR CANCEL YOUR PERSONAL DATA, OR OPPOSE ITS USE?

As a User, you have the right to know what personal data we have about you, what we use it for, and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not being used appropriately (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To learn about the procedure and requirements for exercising ARCO rights, or if you wish to exercise any of the aforementioned rights, you must contact our Personal Data Protection Department through any of its contact methods, and it will provide you with the respective request form.

If you consider that your right to the protection of your personal data has been violated by any conduct or omission on our part, or you suspect any violation of the provisions set forth in the Law, its Regulations and other applicable regulations, you may file your complaint or complaint with the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI). For more information, we suggest you visit its official website www.inai.org.mx.

HOW CAN YOU REVOKE OR LIMIT YOUR CONSENT FOR THE USE AND/OR DISCLOSURE OF YOUR DATA?

You may revoke or limit your consent, if applicable, for the processing of your personal data. However, it is important that you bear in mind that we will not be able to respond to your request or terminate the use immediately in all cases, since it is possible that due to some legal obligation we may require to continue processing your personal data. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we cannot continue providing you with the service you have requested, or the conclusion of your relationship with us.

To find out the procedure and requirements for revoking consent, and/or to initiate a procedure to revoke your consent, you must contact the Data Protection Department and submit your request.

You may also register in the Public Registry to Avoid Advertising (PROFECO) or in the Public Registry of Users (CONDUSEF).

WHAT SECURITY MEASURES DO WE USE TO PROTECT YOUR DATA?

We guarantee that your personal data will be treated under strict security measures, both administrative, technical and physical, which are provided for in the applicable regulations, as they are the most appropriate according to the type of personal data in question and the treatment to which they are subject, we guarantee their confidentiality at all times, avoiding unauthorized access, damage, loss, alteration or destruction of your personal data.

DO WE USE TRACKING TECHNOLOGIES ON OUR WEBSITE?

We inform you that on our website we use cookies, web beacons and other technologies through which it is possible to monitor your behavior as an Internet user, provide you with a better service and experience as a user when browsing our page, as well as offer you new products and services based on your preferences. The personal data we obtain from these tracking technologies are the following: browsing time, browsing time on our website and sections consulted.

These technologies may be disabled depending on your internet browser.

DO WE MAKE CHANGES TO THE PRIVACY NOTICE?

We reserve the right to modify this privacy notice at any time at our sole discretion or due to legislative or jurisprudential changes. In the event that we modify it, we will make our new privacy notice available to you on our website https://sophialab.com/, for which we invite you to stay tuned in order to remain informed of any changes. If you continue to use our Services, once we have informed you of the changes to our privacy notice, it will mean that you agree to the new terms, except in relation to possible new data processing purposes for which we need your consent.

By providing us with information, whether physically, electronically or by any other means, you declare that you have read this privacy notice and understand its scope, and by not stating your opposition in writing, you grant your consent and express your full compliance and confirm that you agree with the terms and conditions contained herein. If you do not agree with any term of this privacy notice, please do not provide any personal data.

CONTACT MEANS

For any questions or related procedures, you can contact our personal data protection department at the following contact means:

Address: Avenida Paseo del Norte 5255, Guadalajara Technology Park, Zapopan, Jalisco, C.P. 45010

Telephone: 33 3001 4200 in Guadalajara or 800 062 1399 toll-free from anywhere else in the Republic. Hours of operation are Monday through Friday from 9:00 a.m. to 5:00 p.m.

Email: privacy@sophiaint.com

Our website: https://www.sophialab.com/inicio

This privacy notice was prepared on November 11, 2024.